Privacy Policy for StairService.com

Last Updated: June 2, 2025

StairService.com we are committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, stairservice.com (the “Website”), or interact with our services.

By using our Website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information from and about users of our Website and services, including:

a. Personal Information You Provide Directly: This includes information that can identify you personally, such as:

  • Contact Information: Name, email address, postal address, phone number when you fill out forms, request a quote, schedule a consultation, or contact us.
  • Project Details: Information you provide about your stair project, such as desired services (installation, repair, remodeling), property type, design preferences, measurements, and photos.
  • Communication Content: Records and copies of your correspondence (including email addresses), if you contact us.

b. Information Collected Automatically (Cookies and Tracking Technologies): As you navigate through and interact with our Website, we may use automatic data collection technologies to gather certain information about your equipment, Browse actions, and patterns, including:

  • Usage Details: Your IP address, browser type, operating system, referring URLs, access times, pages viewed, and the path you take through our Website.
  • Device Information: Information about your mobile device or computer hardware and software.
  • Cookies and Similar Technologies: We use cookies (small data files placed on your device) and similar technologies (like web beacons) to enhance your experience, analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To respond to your inquiries, provide quotes, schedule consultations, perform stair services, and fulfill our contractual obligations.
  • To Communicate with You: To send you updates, service notifications, marketing communications (where permitted by law and your preferences), and to respond to your questions and requests.
  • To Improve Our Website and Services: To understand how users interact with our Website, identify areas for improvement, and develop new features and services.
  • For Marketing and Advertising: To present our Website and its content to you, to measure the effectiveness of our advertising, and to deliver relevant promotional material.
  • For Security and Fraud Prevention: To maintain the security of our Website and services, and to detect and prevent fraudulent or unauthorized activities.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To Our Service Providers: To contractors, service providers, and other third parties we use to support our business (e.g., website hosting, analytics providers, CRM systems, payment processors) who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • For Legal Reasons: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To Enforce Our Rights: To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
  • In Case of Business Transfer: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of StairService.com’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by StairService.com about our Website users is among the assets transferred.
  • With Your Consent: For any other purpose disclosed by us when you provide the information, or with your consent.

We do not sell your personal information to third parties.

4. Your Choices Regarding Your Information

You have certain choices regarding the personal information you provide to us:

  • Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Communications: If you do not wish to have your email address used by StairService.com to promote our own products or services, you can opt-out by clicking the unsubscribe link in the promotional emails we send you. Please note that even if you opt out of promotional communications, we may still send you non-promotional messages related to your service requests or our ongoing business relationship.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

6. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [Your Contact Email].

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:

  • Right to Know: The right to request that we disclose what personal information we collect, use, disclose, and sell.
  • Right to Delete: The right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
  • Right to Opt-Out of Sale/Sharing: The right to opt-out of the “sale” or “sharing” of your personal information (as those terms are defined under CCPA/CPRA). Please note: StairService.com does not sell your personal information.
  • Right to Correct: The right to request the correction of inaccurate personal information we maintain about you.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information (as defined by CPRA).

To exercise these rights, please contact us at [Your Contact Email] or [Your Phone Number]. We will verify your request using information associated with your account, including your email address. Government identification may be required. You may also designate an authorized agent to make a request on your behalf.

8. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website homepage. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

9. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

StairService.com Stair Service LLC. Email: sales@stairservice.com Phone: 1-800-940-1057

255 Apollo Way, Hollister, CA 95023